Freya Fit is committed to your confidentiality and processes your data solely in the context of providing the Freya Fit website and accompanying services. This policy applies to personal data that identifies you, including health information.
1. Collection and use of personal data
We collect:
- Demographic data (name, phone, email)
- Health data (fitness levels, pregnancy history, pelvic health information, symptoms, exercise completion)
- Support data from customer service inquiries
- Technology data (IP address, browser type, cookies, device identifiers, usage patterns)
- Payment data, processed through third parties such as Stripe and PayPal
We process data based on legitimate business interests, service fulfilment, legal compliance and your consent, to provide and manage services, ensure security and evaluate service quality.
2. Sharing
We share data with business partners and vendors (hosting, IT, customer service), legal advisors, third parties at your direction, and government or law enforcement when legally required. Service providers include Instagram, ManyChat, Zapier and Kajabi.
3. Retention
We retain personal data while your account is active and generally for up to five years for business operations and legal compliance. You can request deletion, completed within 60 days.
4. Your rights
You may access, correct or request a copy of your data, request deletion, restrict processing, object to marketing, request data portability and withdraw consent. We respond within 30 business days.
5. Protection
We use physical, technical and administrative security controls. No internet transmission is 100% secure, so we cannot guarantee against all unauthorized access.
6. Tracking
Cookies track activity and preferences. You may disable cookies but may lose some functionality.
7. Minors
Our services are not directed to individuals under 18. Accounts discovered to belong to minors are deactivated and deleted.
8. Contact
Data Protection Officer: Siobhan Middleton, 305 East Huntland Drive, Austin, TX 78752.