How Do I Create An Account With Freya Fit?
We collect basic demographic information (name, phone number, email address) to create your secure User Account, which you'll use to access our Services.
How Do I Delete My Account?
You can delete your account through your User Account dashboard or by emailing [email protected] with your login email address and a statement requesting account deletion. Your data will be deleted within 60 days of your request.
Can I Access My Personal Data That Freya Fit Has Collected?
Yes! You have the right to access, correct, or request a copy of your Personal Data. Simply email us at [email protected], and we'll respond within 30 business days.
What Information Does Freya Fit Collect?
We collect four types of information: Demographic data (name, phone, email), Health data (fitness levels, medical history, pelvic health data, exercise completion, symptoms), Support data (technical information when you contact us), Technology data (IP address, browser type, usage patterns), Payment data (credit card or bank account information for purchases)
Why Does Freya Fit Need My Health Information?
We collect health information to provide you with personalized Services tailored to your specific needs, stage of life, and fitness goals. This information is essential to delivering the pelvic health and fitness programs you're accessing.
How Long Does Freya Fit Keep My Data?
We retain your Personal Data as long as you maintain an active User Account and generally for up to five years for business operations and legal compliance. You can request earlier deletion by emailing [email protected].
Who Has Access To My Personal Information?
We share your data only with: Business Partners and vendors who help run our services (bound by contract to protect your data), Our advisors (lawyers, accountants, auditors) when there's a legitimate business interest, Third parties you specifically authorize, Government authorities when legally required, Third parties in the event of a business transfer or merger
How Does Freya Fit Protect My Data?
We use a combination of physical, technical, and administrative security controls to protect your Personal Data. However, no internet transmission is 100% secure, so you should also protect your account credentials and device security.
Is My Payment Information Safe?
Yes. We use third-party payment processors (like Stripe and PayPal) that comply with PCI-DSS security standards. We don't store your full credit card or bank account numbers on our servers—only limited information like transaction history and the last four digits of your card.
What Happens If There's a Data Breach?
We will notify you of any data or security breaches as required by applicable law.
Will Freya Fit Ever Ask For My Password or Account Information Via Email?
No, never. If you receive a suspicious email claiming to be from Freya Fit requesting confidential information, please report it to [email protected] immediately.
Can I Update or Correct My Information?
Yes. You can change your email and contact information directly in your User Account. For other changes, contact us at [email protected].
Can I Request That Freya Fit Stop Using My Data?
You can withdraw consent or request restrictions on how we use your data by contacting [email protected]. Please note that limiting data use may affect our ability to provide certain Services to you.
What If I'm Under 18?
Our Services are not directed to individuals under 18, and we don't knowingly collect Personal Data from minors. If we learn that we've collected data from someone under 18, we'll deactivate the account and delete the data.
How Do I Contact Freya Fit About Privacy Concerns?
Email us at [email protected] or write to: Freya Fit LLC Attn: Siobhan Middleton 305 East Huntland Drive Austin, TX 78752
Does This Privacy Policy Change?
Yes, we occasionally update our Privacy Policy. Changes are posted on our website and become effective immediately. Continued use of Services after changes constitutes agreement to the updated policy.
